The Requirements
Public utilities operate a variety of technologies: Water, waste water, local transport systems, traffic engineering, energy, heating systems, telecommunications and signalling technology. The plants have different generations. The effects of disruptions are highly relevant because they directly affect citizens. In addition, there are legal regulations that must be observed. Interferences are frequent, because everything takes place in public space, where dredging work, traffic flows, etc. contribute to failures.


Requirement: Compatibility with other applications

Technical Solutions

Administrative Solutions

  • GIS
  • Databases
  • guiding technologies
  • ERP systems
  • ERP
  • business processes
  • other parties involved such as installers
  • CRM

Our Solution: VIS//ON Public Edition
The VIS//ON OSS solution for municipal utilities combines all disciplines for the efficient planning, operation and administration of networked technologies and facility and technology management on a central platform. All modules can be freely combined. Therefore, the solution for municipal utilities concerns the infrastructure, as well as the technical facilities and the buildings. VIS//ON accompanies the entire process from planning, installation, operation and reconfiguration.
This includes everything from the locations, computer and distribution centers, technical facilities, cable connections, logical network structures, services to the customers.
Administrative actions such as accounting, trouble ticketing and system/network management are also covered by VIS//ON and can be customized modularly for all mentioned areas.

The expectations of the municipal utilities
Public utilities should usually be as invisible as possible from the point of view of customers (citizens). Electricity, water, waste water, Internet must work, the products should be cheap, otherwise they do not have to attract attention. Problems and disturbances are not accepted.

The fact that behind all this a highly complex technology is operated in public space is invisible to the customer. You have to make sure:

  • all equipment, services and systems should always be available
  • shortest MTBF through technology management, fast reaction, learning from past mistakes or redundancy
  • service On Demand
  • service before the damage occurs
  • compatible with all legal standards and regulatory requirements
  • information at the touch of a button on a wide variety of issues, such as
  1. How high is the CO2 content in the tunnel?
  2. Which pipes are in this road?
  3. How much energy do we burn in our schools?
  4. What does a malfunction at this point mean?

Data are the raw materials of the information age. If a technology is operated that transports data and is highly complicated (meshed, networked, fail-safe) and has customers with high availability requirements, it needs a system that provides the answer to all these requirements and questions.

  • How do I get my signal from A to B?
  • Fault in road X: What is the cause? On which fiber? How can I switch a substitute path? Which customers or services are affected? What service levels do the customers have? Which devices are affected?

We support networks in cities, municipalities and in Europe-wide structures.


  • modularly adaptable, depending on requirements and company size
  • rapid implementation
  • communication with mobile systems
  • import functionality
  • coupling with GIS/CAD and other enterprise systems
  • expandable at any time
  • can also be used as a SaaS solution for smaller customers
  • several million properties with customers
  • several thousand locations
  • multilingual
  • supports all phases, from planning to installation and operation
  • integration of mobile devices